Privacy Policy

This Privacy Policy explains how Inland Northwest Exterior Care LLC ("Inland Northwest Exterior Care," "we," "us," or "our") collects, uses, discloses, and protects information when you visit our website, request an estimate, contact us, or use our exterior-care services.

1. Information we collect

Depending on how you interact with us, we may collect:

• Contact information, such as your name, phone number, email address, and preferred contact method.
• Property and service information, such as a service address, ZIP code, property characteristics, requested services, photographs, project details, access notes, and estimate answers.
• Transaction and customer records, such as estimates, invoices, receipts, appointment details, payment status, and service history. Payment-card details, when applicable, are processed by the payment provider and are not stored directly by us unless specifically stated.
• Communications and consent records, including messages, call or text preferences, follow-up notes, and the date and manner in which you gave consent.
• Technical information, such as your IP address, browser and device type, pages visited, referring page, and campaign or UTM parameters. Our internal field tools may also collect location data when a team member permits location access.

We collect information directly from you, from our team members during sales and service interactions, and automatically through our website and service providers. When you use our website chat, LeadConnector processes the information you submit so we can respond to your request.

2. How we use information

We may use information to:

• Provide planning estimates, final quotes, exterior-care services, and customer support;
• Schedule appointments, communicate about a project, and send service-related notices;
• Respond to inquiries and follow up on requested services;
• Create and maintain customer, sales, accounting, and compliance records;
• Operate, secure, troubleshoot, and improve our website and internal tools;
• Measure advertising and website performance; and
• Comply with law, enforce agreements, and protect our customers, business, and others.

3. Calls, texts, and email

If you provide your contact information and consent, Inland Northwest Exterior Care may contact you by phone, text message, or email about your inquiry, estimate, appointment, or services. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. Reply HELP for help, call (509) 795-1736, or email inwexteriorcare@gmail.com. You may opt out of marketing emails using the unsubscribe method in the message. We may still send non-marketing communications necessary to complete a requested transaction or provide a service.

We do not sell or rent your personal information. Mobile opt-in data and text-message consent will not be shared with third parties for marketing or promotional purposes.

4. How we disclose information

We may disclose information only as reasonably necessary to:

• Service providers that host our website, store business records, process forms or payments, support communications, provide analytics, or otherwise perform services for us;
• Professional advisers and authorities when required for legal, accounting, insurance, safety, or compliance purposes;
• Business transaction participants in connection with a merger, financing, sale, or transfer of all or part of our business; or
• Other parties at your direction or with your consent.

Our service providers may include website hosting, customer communications, business records, analytics, session replay, and advertising measurement platforms such as Cloudflare, LeadConnector, PostHog, and Meta Platforms. PostHog helps us understand anonymous website journeys and may provide session replay; form inputs are masked so recordings do not display names, phone numbers, email addresses, property addresses, or notes. Meta Pixel helps us understand website and advertising performance. Their handling of information is also governed by their own privacy terms.

5. Cookies and local storage

Our website and tools may use cookies, browser local storage, and similar technologies to remember settings, keep features working, understand traffic, and measure campaigns. You can limit cookies or clear stored data through your browser settings, but some features may not work correctly afterward.

6. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and tax records, resolving disputes, enforcing agreements, and meeting legal obligations. Retention periods vary based on the type of information and why it was collected.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, transmission, or storage system is completely secure, so we cannot guarantee absolute security.

8. Your privacy choices

You may ask us to provide, correct, or delete personal information we maintain about you, subject to applicable law and legitimate recordkeeping needs. You may also withdraw a communication preference at any time. To make a request, contact us below. We may need to verify your identity before completing a request.

9. Children's privacy

Our website and services are intended for property owners, managers, and other adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can review and delete it as appropriate.

10. Third-party links

Our website may link to websites or services we do not control. This policy does not apply to those third parties, and we encourage you to review their privacy policies.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the effective date above. Material changes apply only as permitted by law.

12. Contact us